Managed IT Services for Growing Inland Empire Businesses

What Managed IT Services Include

When you partner with eTop Technology, you get a complete IT department — without the headcount, hiring challenges, or overhead. Here’s what’s included:

Proactive Monitoring & Maintenance

We monitor your entire IT environment 24/7 — servers, workstations, network equipment, and cloud services. When something starts to go wrong, we catch it and fix it before it becomes a problem. Patch management, firmware updates, and system maintenance happen on a schedule, not when things break.

Help Desk & User Support

Your team gets direct access to our help desk for day-to-day IT support. Password resets, software issues, email problems, printer nightmares — we handle it all. Our average resolution time for non-critical issues is under 2 hours, and most problems are solved remotely within minutes.

Vendor Management

Dealing with your ISP, phone provider, software vendors, and hardware suppliers shouldn’t be your job. We manage all your technology vendors, handle escalations, and coordinate projects so you don’t have to sit on hold.

Strategic IT Planning & vCIO

Every managed IT client gets quarterly business reviews, a technology roadmap aligned to business goals, and access to virtual CIO-level guidance. We help you plan IT budgets, evaluate new technology, and make strategic decisions about your infrastructure.

Patch Management & Security Updates

Every device in your environment stays current with the latest security patches and updates. We test updates before deploying them to prevent compatibility issues, and we handle the entire process so your team never has to think about it.

Device Lifecycle Management

From procurement to deployment to retirement, we manage the full lifecycle of your devices. We’ll recommend the right hardware, configure it to your standards, deploy it to your team, and securely decommission it when it’s time.

How We’re Different From Other MSPs

Most managed service providers are ticket mills — they wait for problems, assign a random technician, and close the ticket as fast as possible. We take a fundamentally different approach:

Security is the foundation, not an add-on. Every client environment is built with SOC monitoring, endpoint detection, conditional access, and zero-trust principles as standard. You don’t pay extra for security — it’s how we operate.

We limit our client count intentionally. We don’t try to serve 500 clients with a skeleton crew. We keep our client count manageable so every organization gets a dedicated team that knows their environment, their people, and their business goals.

Strategy is part of the service. We don’t just keep the lights on. We help you make technology decisions that drive business outcomes — from IT budgeting and roadmapping to evaluating new solutions and planning for growth.

Automation makes us faster and more consistent. We use Rewst and custom automation tooling to handle routine tasks with speed and precision. That means faster onboarding, more consistent configurations, and an IT operation that scales with your growth.

Who We Work Best With

Our managed IT services are designed for:

• Organizations with 40 to 500 employees in the Inland Empire
• Businesses that have outgrown their single IT person or break-fix provider
• Companies handling sensitive data that require security-first IT
• Organizations in regulated industries needing compliance support
• Growing businesses that need strategic IT guidance, not just a help desk